Through a combination of unpaid online and offline marketing techniques, increased Facebook fan base 280% over 18 months. Responded to online customer reviews and contributed to property being awarded TripAdvisor Certificate of Excellence 2013. Securely handled up to $10,000 in cash and credit transactions per day. Competently managed and trained 9 employees, resolving conflicts and improving team morale and integrity, leading to better customer service and satisfaction.
Trained and managed 15 employees, in both English and Spanish, resulting in significant improvements in productivity and customer service. Designed and implemented web-based scripts to improve flow and handling of up to 60 daily B2C e-mails and B2B fax correspondence. Promptly, and courteously, resolved guest concerns, increasing overall guest satisfaction by 3%. Created and managed social media channels.
Oversaw retail store operations; supervised and trained 3 employees. Wrote, designed, and produced eCommerce websites and content for clients. Prepared and shipped merchandise from online and phone sales. Inventoried, sourced, stocked, priced merchandise to ensure profitability and sustainable operations.
Specialization: Visual Technology
Honors: Dean's List, 2014; GPA 3.67
Specialization: Visual Technology
Honors: Dean's List, 2013; GPA 3.85
Skills: Adobe Photoshop, Illustrator, InDesign, Flash. PHP, CSS, HTML, jQuery, AJAX, ActionScript.
Courses: Fundamentals of Programming, Communication Design, Intro. to Internet Development, Computer Illustration, Creative Imaging, Internet Publishing and Design, Interactive Multimedia
eCommerce lead generation and training resource in the health and wellness industry.